Terms and Conditions

All orders are subject to acceptance by the manufacturer of the Product Line (“Domica Furniture Industries Sdn Bhd”), at Domica Furniture’s designed location for acceptance of orders.

Production will not begin until a 30% deposit are received by Domica Furniture. All accounts shall be paid net when invoiced. Orders must be paid in full, including shipping, handling, crating, and packing, STORAGE, taxes, and service charges prior to shipping. A service charge will be imposed on any portion of the invoice that remains unpaid for thirty (30) days or more after receipt, at the highest amount permitted by law. Purchaser will be liable for all costs, expenses and fees, including reasonable attorneys’ fees, incurred by Domica Furniture in collecting any monies due hereunder.
Custom quotes are honoured for a period of thirty (30) days from issuance unless otherwise negotiated.
All monies paid on account of this order shall be credited to the account of the name of Purchaser. Domica Furniture’s acceptance of payment from anyone other than Purchaser shall be an accommodation only and shall not create a vendor-vendee relationship, express or implied, with a payee other than Purchaser.

Published prices are Net unless otherwise noted and are freight on board (FOB) point of origin. All FOB points are at the discretion of Domica Furniture. The final FOB point will be stated on the order confirmation, and will be the FOB point used for all billing purposes. Prices do not include shipping charges, packing and crating charges, in-transit insurance, storage charges, sales or other taxes, local delivery, uncrating or installation. Domica Furniture reserves the right to change prices without notice prior to order confirmation.
Standard lead time for production only is 45 to 60 days from Domica Furniture’s receipt of deposit & all relevant client approvals. Shipping time is additional. When custom pieces or stain-to-match finishes are specified, the 45 – 60 days lead time for production begins from the date of customer’s approval of Domica Furniture’s drawing and/or sample match.

Domica Furniture reserves the right to make changes in design, construction, materials and dimensions, or to discontinue products without prior notice. Please note that all dimensions and yardage requirements noted in this price guide are to be considered approximate. Due to the handmade construction of our furniture, in concert with the resilient materials and textile choice, variations from our published and custom dimensions can be expected.

Domica Furniture maintains proprietary interest in many of its designs. Unauthorized copying or reproductions of such designs will be prosecuted as provided by law.

Domica Furniture will customize most of its designs as indicated in the price book. Any customization will result in an additional charge above the net price. Please contact Domica Furniture for an exact custom quotation.

Before an order is put into production, it must be confirmed by Domica Furniture in writing and the required deposit must be received. Each customer’s order will be processed as indicated on the order confirmation sent out by Domica Furniture. If there is any discrepancy, the customer must advise Domica Furniture within (10) ten days from the date of order confirmation. Order confirmation cannot be modified except in writing to Domica Furniture. All orders are final.

Charge backs, deductions, changes, cancellations, returns or refunds require prior written consent by Domica Furniture. No returns or cancellations will be accepted on ‘made-to- order’ pieces. Domica Furniture is not required to accept changes requested after the order confirmation. However, Domica Furniture will accept reasonable changes to orders with the following conditions:

1) The request must be submitted in writing and received in time to be implemented.

2) Changes will be subject to additional charges for materials, labor, and administrative. Such orders will be subject to change, cancellation or stocking fees up to 50% of the Net Selling Price.

Under no circumstances may orders be cancelled after production has begun.

Purchaser will receive notification from Domica Furniture as to the date merchandise will be available for shipment. All orders will be shipped as ready. If Purchaser is unwilling or unable to accept delivery of merchandise, Domica Furniture may transfer merchandise to storage. Purchaser is responsible for the cost of such storage and shall bear the risk of loss or damage to merchandise during such storage, as well as during delivery of same. Additional storage fees will be charged to store merchandise if not picked up within sixty (60) days from the date of invoice for final balance due.

Unless Domica Furniture is otherwise notified by Purchaser’s written instructions, freight arrangements shall be made by Domica Furniture on Purchaser’s behalf. All such delivery, packing, crating, shipping, insurance, applicable taxes, and similar charges are in addition to the stated purchase price. All charges are PROFORMA and will be included on the final balance due notice. If the customer chooses to manage their own freight and delivery, Domica Furniture must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. All products are moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.

Due to the artistic and custom nature of the manufacturing process, all quoted completion and delivery dates are estimates only. Manufacturer shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond Manufacturer’s reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, (b) Manufacturer’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Manufacturer or others, (e) fire, flood, or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in Manufacturer’s performance due in whole or in part to any cause beyond Manufacturer’s reasonable control, Manufacturer shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

Customers are responsible for all sales tax or related taxes that apply to their order. To obtain tax exemption, for resale purposes, a resale certificate must be provided.

Domica Furniture highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. Domica Furniture will recommend a receiver for client if needed. All crated goods must go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A signature on the BOL upon receipt of the product confirms that the products are received in good condition unless exception is made on the BOL.
Prior to placing an order, Purchaser must verify that merchandise is capable of being delivered to the designated destination (e.g., will fit in elevator, upstairs, around corners, etc.) Merchandise will not be accepted for return for failure to verify moving dimensions.

Title to merchandise passes to Purchaser upon Domica Furniture delivery to freight carrier (unless otherwise specified). Domica Furniture is not responsible for damage after the merchandise has been accepted in good order by the shipping company and is not responsible for damage sustained in transit. If damage is noticed when unpacking, notify the delivery company immediately for inspection including photographs of the damages. All visible damage should be noted by the recipient on the freight bill before it is signed by the recipient and the delivery company is possible. If the driver must “drop and dash”, the receiver should note on the BOL that any concealed damage of boxes or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours. Do not destroy packing materials until they are inspected. Take photos of any damage to the packaging, this is necessary to resolve damage claims. Claims for such damage or loss must be made by the Purchaser/Receiver directly to the freight carrier in accordance with the Interstate Commerce Commission. Goods damaged in freight cannot be refused by the consignee. Such obvious or subsequently discovered damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits. If merchandise is returned without you first having contacted the shipping company for inspection, no claim can be filed. Shipments returned to Domica Furniture’s workshop without Domica Furniture’s consent in writing will be refused and either re-delivered or stored at Customer’s expense.

There may be slight variations between the final product and a particular showroom sample or tear sheet with respect to the finish, color, tone, graining, or precise measurements. Certain hand-made products are by nature irregular. Domica Furniture’s products will substantially conform to descriptions but are not guaranteed against wearing, color fading or minor variation in wave, color, tone, graining or precise dimensions. All other warranties, either express or implied, are excluded, including the warranties of merchantability and fitness for a particular purpose.
Any and all claims against Domica Furniture, including defects, shortages and errors, must be made within fifteen (15) days after receipt of merchandise. Failure to make any claim against Domica Furniture within such 15-day period shall constitute acceptance of merchandise and a waiver of said defects, shortages, errors and other claims. Domica Furniture’s liability shall not exceed the contract price actually paid to Domica Furniture for such merchandise and Domica Furniture shall in no event be liable for labor charges or any consequential or special damages.
All claims should be reported to Domica Furniture at email address : [email protected] or phone to +604-7144127 or fax to +604-7144128

All disputes which involve this Agreement shall be governed by the laws of the country of Malaysia. This Agreement contains all the terms and conditions agreed upon by Customer and Domica Furniture which supersedes Customer’s purchase order. No modification to this Agreement shall be valid unless in writing and signed by both parties.